SupportSpace - Tech Support for Computers, Printer, Security, Gadgets...

We would love to hear from you, so you are invited to contact us with any and all queries you may have.

For general queries please contact us by filling this form and one of our service team members will get back to you as soon as possible.

For more specific issues, please see below:

If you lost your password and would like to receive a new one, click here

To use our money back guarantee policy and request a refund, click here

To close your account, click here

For any suggestions or ideas regarding SupportSpace, click here

For sales inquiries, click here

To find out about becoming a certified expert, click here

To report a problem on SupportSpace, click here

Searching for Experts

Anytime you need tech support, just type the product name, in the search field at the top right of any SupportSpace page and click Search. Then, select the expert of your choice and click "Connect Now".
Remember that you have to be signed-in on order to contact SupportSpace experts.

Expert Services Costs

We believe in a market pricing philosophy. Market Pricing allows customers and experts to mutually agree on a fair price for a session based on the complexity of the customer's problem and the time it will take to resolve. We believe that Market Pricing is the fairest way for customers to receive the appropriate amount of time and attention at a reasonable price.

Registering as a Customer

SupportSpace support services are available only for registered customers. Registration is free, Click here to register. Customers who wish to apply to become experts, should use an alternate email address to register as experts using the "Become an Expert" link located on the site footer area.

System Requirements

Windows XP SP2 or Windows Vista

Internet Explorer 6 (SP2) and higher or Mozilla Firefox 2.5

300 MHz or higher (processor clock speed recommended), 233 MHz minimum required (single or dual processor system)

Intel Pentium/Celeron, or AMD K6/Athlon/Duron, or compatible processor recommended

256MB RAM or higher recommended (The minimum may limit performance and some features)

1.5GB of available hard disk space

Super VGA (1028x678) or higher

Recommended to use the default browser security setting levels

Macromedia Flash 8 and up

Expert Certification Program

We invite all qualified tech support professionals to join the SupportSpace expert community. All experts who appear on our site go through a certification process that ensures they will be highly knowledgeable and trustworthy- and fully capable of serving our customers.
To become an expert, click here.
Our experts undergo a rigorous certification process, consisting of a several qualification steps, designed to confirm their tech knowledge, professionalism, and customer service ability.
The SupportSpace certification process consists of a few stages. Each stage is designed to ensure that the expert has the necessary skills to provide professional and friendly service. Our certification process consists of:

Detailed profile - providing accurate details about the expert's personal and professional skills.

Background verification - This is stage is performed by a well known US-based company and is designed to verify the expert details and other personal details.

Serviceability test - a questionnaire designed to check the experts' service skills.

Phone interview - Personal phone interview conducted with each of the experts to check their communication skills and some technical knowledge.

Training - Each expert undergoes a one-on-one over the phone training on using SupportSpace platform and tools.
The certification process is currently sponsored by SupportSpace.

Extended Help on Using SupportSpace

You can browse our help topics and read more about our service, by signing in to your account, clicking the "My Place" menu and selecting "Help".
If you haven't created a SupportSpace account yet, just click on "Register" at the top of the page.

Becoming a SupportSpace Expert

All qualified candidates may apply to become SupportSpace Experts. Click here to apply.
Those who pass our certification program have been thoroughly screened and demonstrated outstanding skills in areas including problem solving, customer service, and communication. Currently, we can only accommodate experts that reside in North America.
We apologize for any inconvenience this may cause and are working hard to make our services available to all world-wide experts.

Problem Resolution

Our objective is to solve your problem as quickly and as painlessly as possible, but there may be situations where the expert you contact initially won't find an immediate resolution. Unlike most other tech support companies, in cases like this we offer our experts the option of consulting with a fellow expert on our network. If appropriate and with your consent, a case maybe forwarded to another expert who will be able to better handle your problem.

Contacting a Live Expert

To start a session:
1) Go to www.supportspace.com
2) Select an expert and click the "Connect Now" button
3) Wait for the expert's response. When the expert is ready to take your call (within 45 seconds max)you will get a success message.
4) Click the "Start Session Now" button on your screen and wait for your chat window to open.

Using the Chat Window

Once you are connected to an expert, the chat window is your first option of communication. Later in the session, if need be, you and the expert will be able to speak on the phone for free.

We have seen cases where strict popup blocker configuration may cause the chat not to open. If this is the case, make sure to allow pop-ups on SupportSpace site. It's important to emphasize that we use popup just to open the chat window and not for advertising.

The chat window has two white sections. The upper section displays messages exchanged and the lower section is for you to type in and send your messages.

After typing your message in the lower section press the Enter key and the message will be sent to your expert.

Phone Support

Once you are connected to an expert, the chat window is your first option of communication. Later in the session, if need be, you and the expert will be able to speak on the phone for free. To request support by phone, click the "Request Expert to Call" button located on the upper part of the chat window.
The chat window has two white sections. The upper section displays messages exchanged and the lower section is for you to type in and send your messages including the phone number you wish to be called at.
After typing press the Enter key and the message will be sent to your expert.
To ensure that the phone session is free, your expert will call you at the number you specify.

Customer & Expert Account

In order to become an expert after already registering as a customer, you will need to use an alternate e-mail as each e-mail can only be registered once.
Please use your alternate email address to register and start our expert certification. To register click Become an expert which is located on the site's footer.
Once you do that, you will receive an email with details about how to start your certification and a copy of our latest expert newsletter.

More About SupportSpace

SupportSpace is very active online. If you would like to know more about SupportSpace, here are some links to sites where we are active:
1. SupportSpace Blog
2. SupportSpace Facebook Fan Page (You need to be a registered Facebook user)
3. SupportSpace Twitter
4. SupportSpace Tech Tips Collection on Twitter
5. SupportSpace Group Facebook (You need to be a registered Facebook user)

SupportSpace Experts

SupportSpace EXperts are tech-savvy individuals who were experts long before SupportSpace was created.
Our Experts range from Microsoft MVPs to knowledgeable, self-taught individuals, and tech generalists and specialists in the widest range of products you can imagine.
SupportSpace Experts are gurus, computer lovers, authors of technical books, self-taught techies or well-schooled computer science types.
All SupportSpace experts are certified. In order to be SupportSpace experts, they go through a rigorous certification program that includes background check, serviceability test, interview and training.
But all SupportSpace Experts have a few more things in common:
1. They care about what they do and really enjoy helping others
2. They are knowledgeable about the technologies they support
3. They are passionate about being part of a Support community and realize it is part of their responsibility to help us continually improve our service
4. They care very much about the customers' experience.

Selecting the Right Expert

Make sure you select an expert who matches your specific needs like expertise, price, user rating, number of cases and availability; these are available if you click the expert's name to view his profile.
Note that if you selected an expert who cannot resolve your case, he will be able to forward you to another expert who can.

Ensuring Your Privacy

When designing the expert tools, we placed concerns such as these on the top of our priority and that is why when the experts are using Desktop Sharing tool to access your computer or File Manager tool to transfer files, it is only possible after you give permission. The permission appears on your Session Page (chat).
If you are not sure, you can always ask your expert to view your computer in "Read Only" mode.
Note that when using Desktop Sharing tool to access your computer, you can see on your screen everything that the expert is doing. For more information about Desktop Sharing permission login to your SupportSpace account and select My Place > Help, topic: Desktop Sharing

Using the Same Expert Again

Once your email is registered as a customer, you can always go to SupportSpace for technical support, pre-purchase advice about software or electronic devices, or software training.
You can also bookmark your expert's profile page to make sure you that if you wish, you can always get help from the same expert.

Coupons

Coupons can be used once you are connected to an expert.
Discount Coupons:
Once you have described your issue to the expert, the expert will send you a Job Offer that includes the scope of work and the costs involved.
Once you agree, the Billing Details window will open. If you have a coupon it will be available for selection here.
First-Session-Free Coupons:
Once you have described your issue to the expert, the expert will send you a Job Offer that includes the scope of work.
Once you agree, you will be able to redeem your coupon. No need to enter your credit card details. NOTE: First-session-free coupons are not eligible to be used with Featured Services.

Password Retrieval

For security reasons we do not save your password, therefore, if it has been forgotten, you will need to set up a new one.
In order get your new password, fill in the request to reset your password using the Reset Password Form and a new one will be sent to you.

Problems Connecting to an Expert

We have seen cases where strict popup blocker configuration may cause the page not to open.
If this is the case, make sure you allow the use of pop-ups on SupportSpace site (see instructions below).
Note that we use popup just to open the chat window and not for showing advertisements. If your popup blocker is set to ON:
1. Open Internet Explorer.
2. Go to Tools menu, select Pop-up Blocker Setting, a window will open.
3. Type www.supportspace.com in the Address of website to allow field and click the Add button.
4. Click Close to close the window.

About SupportSpace Services

Any time you have a technical issue that you would like help solving, is the time to use SupportSpace. If you need friendly, professional and efficient service, then SupportSpace is the place for you. Whether you need help selecting software, if you have installation issues, need to remove viruses or even help on how to choose the right computer for you, then we have the experts on hand to help 24/7.
SupportSpace gives users instant access to the Web's most robust network of independent, certified tech support experts capable of handling virtually any tech support-related need.

SupportSpace Key Benefits: Secure environment,Certified Experts,Advanced Technology Tools, Fully Guaranteed.

Secure Environment

When we designed SupportSpace, we wanted to create the most secure possible environment for our customers. To deliver on this promise, we ensure that any significant action taken by an expert is with your complete consent. Specifically, an expert must ask for a customer's permission before using desktop sharing to access your computer with Desktop Sharing or File Manager tools to transfer files.

Certified Experts

In order to be accepted into the SupportSpace expert community, all candidates must pass a thorough serviceability test, system training program, phone interview and background check.

Advanced Technology Tools

All experts use SupportSpace's advanced technology platform that assists them in delivering the best support experience with workbench applications that include customer relationship management and communication tools, collaboration, call transfer, desktop sharing, diagnostic tools and additional applications.

Money Back Guarantee & Refund Request

At SupportSpace we stand firmly behind the quality of the service we provide. And, every SupportSpace support session is backed by a full money back guarantee, no questions asked.
Our aim is to create a new and completely better kind of tech support experience. Solving our customers' problems is critical to our success and something we take very seriously. If for any reason you are not completely satisfied with your experience at SupportSpace, please send us a refund request within 5 days of your support session.
Your refund will be credited back to the Credit Card you used for payment, within 14 business days, no questions asked.

To ask for a refund, please fill in our Refund Request Form.

Read our Payment Policy for more details.

The Steps of a Service Session

Step1 - Assess & Pay
Once connected to the expert of your choice, you will need to describe your issue by the use of either chat window or free phone call with your expert. To request support by phone, click the "Click to request the expert to call you" button located on the upper part of the chat window. Your expert will send a Job Offer that includes the scope of work and the costs involved, for your approval. Once you agree, the Billing Details window will open. If you have a discount coupon it will be available for selection here. After the payment details have been arranged, you will move on to resolve the problem.

Step2 - Resolve
While working on solving the issue, it may be necessary for the expert to install tools in order to give the best support possible. In this case, no action will be taken before the expert is given customer consent.

Step3 - Report
Once the session has been completed, the expert will take a minute to prepare a short report, summarizing the service given. On completion, this analysis will be sent to the customer for approval and will indicate the end of the session.

Step4 - Feedback
We at SupportSpace take customer service very seriously and appreciate all comments that you may have to help us continually improve our service. Please take a moment to answer 3 questions and write feedback in your own words about your expert and the service you received. Your comments will be forwarded to our customer service department and directly relate to the star rating of our experts.

Pricing Options

We offer all our customers a free quote before the session begins. Once connected to an expert, you will be asked to give a brief description of the issue, and the expert will prepare a job offer.
An Express Session covers routine tech issues and is generally completed within 20 minutes. The experts' prices for these sessions are displayed on our site.
For more complex and lengthier cases, a Premium Session will be offered and priced individually by the expert.

All sessions come with a full money-back guarantee and you are invited at the end of the session to complete a brief feedback form.


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